Privacy & Security

9bd's Privacy Policy — Your data, our responsibility

How safe is the information you share while using 9bd? Where does it go? How is it used? This Privacy Policy answers all of those questions clearly.

Last updated: January 1, 2026

Your privacy is our top priority at 9bd

We don't just follow the rules — we consider protecting your data to be our core responsibility.

SSL encryption

All your data is protected with 256-bit SSL encryption. From login to payment — everything is transmitted through encrypted channels.

Not Sold to Third Parties

9bd never sells your personal data to advertisers or third parties. Your information is used solely to serve you.

Your data, your control

You can view, correct, or request deletion of your stored data at any time.

Secure Data Storage

Your data is stored on secured servers and undergoes regular security audits. Multiple layers of protection are in place to prevent unauthorized access.

Fraud Prevention

We use an advanced fraud detection system to protect your account from unauthorized access.

Transparent policy

We believe you have the right to know — which is why our Privacy Policy is written in plain, straightforward language with no hidden terms.

Important

By using the 9bd platform, you agree to this Privacy Policy. Please read it carefully — understanding your rights matters.

01 Introduction & applicability

9bd online gaming platform ("9bd", "We", "Our") is fully committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, how we use it, and how we keep it secure.

This Privacy Policy applies when you:

  • You access 9bd or create an account.
  • Download and use our mobile app.
  • Contact our customer support team.
  • Participate in our promotional campaigns.

9bd follows international data protection standards, and our Privacy Policy is fully aligned with all applicable laws and regulations.

Language & interpretation

This policy has been written in Bengali to ensure Bangladeshi users can understand it easily. In the event of any dispute, the Bengali version shall be considered the authoritative document.

02 What data we collect

9bd only collects information that is necessary to provide you with our services. Collecting data beyond what is needed goes against our principles.

Data Type What We Collect When It Is Collected
Identity Information Name, date of birth, nationality During registration and KYC verification
Contact information Email, phone number When creating an account
Financial Information Payment method, transaction history Deposits & Withdrawals
Technical information IP address, device type, browser Automatically at each session
Gaming Activity Game history, betting patterns, wins and losses During gameplay
KYC documents Copy of national ID card or passport Before your first withdrawal
Sensitive data

9bd does not collect sensitive information — such as religious identity, political views, or health data — and has no intention of doing so.

03 How Information Is Used

9bd uses the information you provide solely for the following purposes — it is never used for anything beyond this:

  • Account management: To create, verify, and manage your account.
  • Payment Processing: To process deposits and withdrawals securely.
  • Customer Support: To address your complaints and queries promptly.
  • Security & Fraud Prevention: To keep your account and the platform secure.
  • Legal obligations: To comply with applicable laws and regulatory authority directives.
  • Service Improvement: For analytical purposes to further improve the gaming experience.
  • Promotional communications: To send you offers and bonus information with your consent only.
No advertising use

9bd does not share your data with any advertising networks or use it to serve you targeted ads.

04 Cookie Policy

The 9bd website uses cookies and similar technologies. Cookies are small text files stored in your browser that help the website remember your preferences.

Types of cookies we use:

  • Essential cookies: For maintaining login sessions and security — disabling these will prevent the site from functioning properly.
  • Functional Cookies: To remember your language and preference settings.
  • Analytics cookies: To understand which pages are used most — all data is collected anonymously.

You can manage cookies through your browser settings. However, disabling essential cookies may affect your access to certain features.

Cookie Duration

Session cookies are automatically deleted when you close your browser. Persistent cookies are stored for up to 1 year.

05 Data Sharing & Third Parties

9bd and your data Never sold and does not share it unnecessarily. However, limited information may be shared in certain circumstances:

  • Payment Service Providers: To process transactions via bKash, Nagad, and Rocket. These providers only receive the information necessary to complete your payment.
  • KYC verification services: With authorized third parties for identity verification purposes.
  • Law enforcement agencies: With authorities when required by court order or legal obligation.
  • Technology partner: With hosting and cloud service providers for platform operations — under strict confidentiality agreements.
Key Terms

All third parties working with 9bd are contractually required to meet our privacy standards. They are not permitted to use your data for their own purposes.

06 Data Retention Period

9bd does not retain your data any longer than necessary. Each type of information has a defined retention period:

Data Type Retention period Reason
Account information For the duration of active account + 5 years Legal obligations
Transaction Records 7 years Financial regulatory requirements
KYC documents 5 years after account closure AML regulations
Game Logs 3 years Dispute resolution
Cookies & Sessions 1 year or end of session Platform functionality

Once the retention period expires, your data is securely deleted or anonymized so you can no longer be identified.

07 Your rights

You have several important rights regarding your data at 9bd. We respect and uphold those rights:

Right to Know

If you want to know what data we hold about you, submit a request and we will respond within 30 days.

Right to rectification

You may request corrections to any inaccurate information we hold about you.

Right to erasure

You may request deletion of your data where there is no legal obligation to retain it.

Data Portability

You may request a download of your data in a portable format.

Right to Restrict Processing

You may object to the processing of your data in certain circumstances.

Promotional communications off

You can opt out of promotional emails and notifications at any time.

Exercise your rights

To exercise any of the rights listed above, please contact our support team. We will respond to your request within 30 days.

08 Security Measures

9bd uses industry-leading security technology to protect your data. Our security infrastructure includes:

  • 256-bit SSL/TLS encryption: All data transfers occur over encrypted channels.
  • Two-Factor Authentication (2FA): An extra layer of security for your account.
  • Firewall & DDoS protection: Protecting servers from cyberattacks.
  • Regular Security Audits: Periodic audits conducted by third-party experts.
  • Data Backup: Regular backups are maintained across multiple secure locations.
  • Staff Training: All our staff are trained in data protection.
  • Access controls: Only authorized staff may access user data.
Your responsibilities

Keep your password strong, never share it with anyone, and be cautious when using public Wi-Fi. We will never ask for your password by email or phone.

Our Response to a Security Breach

In the event of a data breach, 9bd will notify affected users within 72 hours and take all necessary action.

09 Minor protection

9bd is strictly prohibited for anyone under 18. We take every precaution to protect minors:

  • Age verification is mandatory at the time of registration.
  • Age is re-verified during the KYC process.
  • Accounts suspected of belonging to a minor are suspended immediately.
  • We do not knowingly collect data from minors.

If you know of a minor using 9bd, please notify our support team immediately. To learn more about responsible gaming, visit our Responsible Gaming View page.

A note for parents

Use parental control software to prevent your children from accessing online gaming sites.

10 Policy Changes & Updates

9bd may update this Privacy Policy from time to time. When changes are made:

  • The "Last Updated" date at the top of this page will reflect the change.
  • For significant changes, a notification will be sent to your registered email address.
  • Continued use of the platform after any changes will be considered acceptance of the updated policy.
Stay informed about updates

Visit this page regularly or subscribe to our newsletter to stay informed about any policy updates.

11 Contact & complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us:

  • Email: [email protected]
  • Live chat: Available 24/7 after logging into the platform
  • Response time: Typically within 24–48 hours

When you submit a request to exercise your privacy rights, we will verify and resolve it within 30 days. For urgent security issues, our team responds within 24 hours.

We're Always Here for You

At 9bd, your privacy is a commitment — not just a policy. Our dedicated support team is ready to answer any questions you may have.

Your data is safe — join 9bd today

Now that you've read 9bd's Privacy Policy, you can see we are genuinely committed to protecting your data. Register now and start playing safely on Bangladesh's most trusted gaming platform.

256
Bit SSL protection
24/7
Security Monitoring
0%
Data Is Not Sold
18+
Responsible Gaming
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